PagerDuty

PagerDuty is an enterprise-grade incident management that helps teams orchestrate the ideal response to create better customer, employee, and business value. This section covers PagerDuty-related integrations supported by Cloudaware.

PagerDuty - CA_logo_black.png To see how Cloudaware seamlessly integrates with PagerDuty in action, request a demo.

Introduction

Cloudaware supports bi-directional integration with PagerDuty:

PagerDuty acts as a source of data for CMDB, whereby Cloudaware can discover incidents, services, users and other PagerDuty objects - PagerDuty Accounts
PagerDuty acts as a system of actions where Cloudaware can create and update incidents based on certain criteria met - PagerDuty Notification

Use cases

Security and compliance	Operations
Security violations to be escalated to the Security team Encryption related violation to be escalated to Security team CIS Compliance violations to be escalated to networking or operations team Available critical patch vulnerabilities to be escalated to networking team HIDS are not active on Production instances Security related upgradable patches older than 30 days Critical vulnerability scans on production instances New publicly accessible S3 bucket User without MFA	Overutilized resources Scheduled AWS instance and volume maintenance notifications Missing backups or monitoring on production environment Cloud accounts removal request New resource spun up without required tag
	Billing
	Billing anomalies to be escalated MTD Spend reached 75% of Last Month Spend Unused instance Reservation Idling and underutilized resources alerts Cost per transaction for S3 buckets higher than defined threshold

Setup guides

Basic PagerDuty Configuration

PagerDuty Accounts Integration

PagerDuty Notification Integration

Cloudaware can provide you with a PagerDuty account as part of Cloudaware subscription. Please contact your dedicated account manager or support@cloudaware.com for the details and pricing.