Skip to main content
Skip table of contents

Cloudaware Application in ServiceNow

This article explains how to set up the Cloudaware application in ServiceNow. Cloudaware extends the Configuration Item table in ServiceNow with additional cloud inventory data.

Prerequisites

1. Ensure you have the license for ServiceNow IntegrationHub Enterprise Pack.

2. Ensure you have the license for ServiceNow Workflow Studio.

3. Сontact support@cloudaware.com to get credentials required for this integration (Service Account private key, Import Project Id, and Import Dataset Id).

4. Download the .xml file for application installation.

Cloudaware Application Installation File

Set up Cloudaware application in ServiceNow

1. Set up ServiceNow to Google integration for authorization.

Cloudaware provides a Service Account private key. Use this key to set up ServiceNow to Google integration. Refer to this video guide to set up Google as a JWT Provider. JWT Provider will be used as Connection when configuring the data update workflow.

2. Install the application:

2.1. Go to All → Retrieved Update Sets:

ca application - servicenow - retrieved update sets.png

2.2. Click the link Import Update Set from XML.

ca application - servicenow - import update set from XML.png

2.3. Choose the .xml file downloaded before. Click Upload.

ca application - servicenow - upload the file.png

2.4. Select the created application.

ca application - servicenow - select the app.png

2.5. Click Preview Update Set.

ca application - servicenow - preview update set.png

2.6. Click Commit Update Set to install the application.

ca application - servicenow - commit update set.png

Please allow some time for the application to be created.

Configure the workflow

1. Go to All → Workflow Studio:

ca application - servicenow - workflow studio.png

2. Open 'Flows'. Select the flow Initial Filling Of The Mapping Data Table.

ca application - servicenow - initiall filling of the mapping data table.png

Click TestRun test*:

ca application - servicenow - test run.png

*This should be done once only after the application is installed.

3. Go back to all flows. Set descending order in the column 'Updated' for quicker search. Select the flow Import All data from Cloudaware from the list.

ca application - servicenow - import all data from Cloudaware.png

4. Schedule a trigger. Select Scheduled → Daily* → set the time:

ca application - servicenow - schedule a trigger.png

*The recommended frequency is once a day.

Click Done.

5. Set Flow Variables:

ca application - servicenow - set flow variables.png

WHERE

Manage Imports Table - the value is auto-populated as this is a system table

Connection - select the JWT Provider configured in the section 'Set up Cloudaware application in ServiceNow' (point 1)

Mapping Table - the value is auto-populated as this is a system table

Import Project Id - use the Import Project Id provided by Cloudaware

Import Dataset Id - use the Import Dataset Id provided by Cloudaware

Click Done.

6. Save and activate the workflow.

Please allow some time for the data to be available. Check the status of data upload to tables.

Tables

As a result, the following tables will be created in ServiceNow:

System tables

Label

Name

Cloudaware System Metadata

x_gigwa_cloudawa_2_cloudaware_system_metadata

Cloudaware Sys Import Tables List

x_gigwa_cloudawa_2_cloudawa_sys_import_tables_list

Manage Imports Table

x_gigwa_cloudawa_2_list_of_imported_tables

Mapping Table

x_gigwa_cloudawa_2_mapping_data

Application tables

Label

Name

AWS Account

x_gigwa_cloudawa_2_aws_account

AWS DynamoDB Backup

x_gigwa_cloudawa_2_aws_dynamo_db_backup

AWS DynamoDB Table

x_gigwa_cloudawa_2_aws_dynamo_db_table

AWS EBS Snapshot

x_gigwa_cloudawa_2_aws_snapshot

AWS EBS Volume

x_gigwa_cloudawa_2_aws_volume

AWS EC2 Image

x_gigwa_cloudawa_2_aws_image

AWS EC2 Instance

x_gigwa_cloudawa_2_aws_instance

AWS EC2 Security Group

x_gigwa_cloudawa_2_aws_security_group

AWS ELB Load Balancer

x_gigwa_cloudawa_2_aws_load_balancer

AWS ElastiCache Cluster

x_gigwa_cloudawa_2_aws_cache_cluster

AWS ElastiCache Node

x_gigwa_cloudawa_2_aws_cache_node

AWS Lambda Function

x_gigwa_cloudawa_2_aws_lambda_function

AWS RDS Cluster

x_gigwa_cloudawa_2_aws_db_cluster

AWS RDS Instance

x_gigwa_cloudawa_2_aws_db_instance

AWS Redshift Cluster

x_gigwa_cloudawa_2_aws_redshift_cluster

AWS S3 Bucket

x_gigwa_cloudawa_2_aws_bucket

Data upload status check

To check the data upload status, append /x_gigwa_cloudawa_2_list_of_imported_tables_list.do to the current URL in your web browser.

The full URL should be in the format https://YOURINSTANCE.service-now.com/x_gigwa_cloudawa_2_list_of_imported_tables_list.do, where 'YOURINSTANCE' is a placeholder for your ServiceNow instance ID.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.