PagerDuty Accounts

The integration allows Cloudaware to discover and display PagerDuty incidents, along with PagerDuty Users, PagerDuty Teams, PagerDuty Services, etc. in Cloudaware CMDB. The object PagerDuty Incident in Cloudaware has lookups to AWS Account, AWS Region, AWS EC2 Instance, Azure Virtual Machine, Google GCE Instance.

To see how Cloudaware seamlessly integrates with PagerDuty in action, request a demo.

Add PagerDuty account

1. Log in to Cloudaware account → Admin.
   

   

2. Find PagerDuty in the list of cloud integrations. Click +Add.
   

   

3. Fill out the form:
   

   

   WHERE
   Name - enter a meaningful name for PagerDuty Account integration in Cloudaware
   API Key - the API Key generated in PagerDuty (check step 3 of the guide Basic PagerDuty Configuration → Setup in PagerDuty)
   Period - select the time period for which PagerDuty incidents will be imported into Cloudaware (note that the maximum number of resolved incidents imported is 10,000)
   
   Click Save.
   

4. The green light in 'Status' means that PagerDuty account has been added successfully. If there is a red light, please contact support@cloudaware.com.
   

   

5. To view PagerDuty-related data, go to Cloudaware CMDB Navigator. Select PAGERDUTY in the menu on the left:
   

   

List of PagerDuty objects 

Cloudaware supports the following PagerDuty objects:

• PagerDuty Account CA10P__CaPagerDutyAccount__c

• PagerDuty Business Service CA10P__CaPagerDutyBusinessService__c

• PagerDuty Escalation Policy CA10P__CaPagerDutyEscalationPolicy__c

• PagerDuty Escalation Policy Service Link CA10P__CaPagerDutyEscalationPolicyServiceLink__c

• PagerDuty Incident CA10P__CaPagerDutyEscalationPolicyServiceLink__c

• PagerDuty Incident Assignment User Link CA10P__CaPagerDutyIncidentAssignmentUserLink__c

• PagerDuty Incident Team Link CA10P__CaPagerDutyIncidentTeamLink__c

• PagerDuty Schedule CA10P__CaPagerDutySchedule__c

• PagerDuty Schedule Escalation Policy Link CA10P__CaPagerDutyScheduleEscalationPolicyLink__c

• PagerDuty Schedule Team Link CA10P__CaPagerDutyScheduleTeamLink__c

• PagerDuty Schedule User Link CA10P__CaPagerDutyScheduleUserLink__c

• PagerDuty Service CA10P__CaPagerDutyService__c

• PagerDuty Service Integration CA10P__CaPagerDutyServiceIntegration__c

• PagerDuty Service Team Link CA10P__CaPagerDutyServiceTeamLink__c

• PagerDuty Team CA10P__CaPagerDutyTeam__c

• PagerDuty User CA10P__CaPagerDutyUser__c

• PagerDuty User Contact Method CA10P__CaPagerDutyUserContactMethod__c

• PagerDuty User Notification Rule CA10P__CaPagerDutyUserNotificationRule__c

• PagerDuty User Team Link CA10P__CaPagerDutyUserTeamLink__c