Supported Integration Types

Cloudaware allows you to add various third-party tools integrations supporting the following integration types:

Direct Connection

The external IP address is in place and is publicly accessible.

1. Log in to your Cloudaware account → Admin.

2. Find the integration name in the list of tools Cloudaware supports, click +Add.

3. Fill in the details and click Save to test the connection.

4. The green light in 'Status' means your integration has been successfully added. If there is a red light, please contact support@cloudaware.com.

Static IP-to-Static IP Connection

The external IP address is in place but is publicly inaccessible.

Use case: You have a managed SolarWinds server and would like to set it up with Cloudaware.

1. Contact support@cloudaware.com to get a static IP address of the host Cloudaware uses for outbound traffic to specific hosts.

2. Provide your static IP address to Cloudaware so that it could get allowlisted and set up for further configuration.

3. Once configuration is confirmed by Cloudaware, use your IP address as URL in the integration form.

4. Click Save to test the connection.

Tunneling (Proxy connection)

The access to the integration is limited due to its location in a private network.

Use case: You have Jira located in a private network you don't want to expose externally. To set up a Jira integration in Cloudaware, you would need to have a tunneling pre-configured and working.

1. Log in to your Cloudaware account → Admin → Breeze to download the Breeze agent (Linux).

2. Install Breeze on your server* that may communicate both with your Jira and Cloudaware. Provide Cloudaware with the following information:

- Breeze instance ID

- IP address and the port Breeze can use to access your Jira API

*Server requirements:

Linux only (Ubuntu 14 and newer, Centos/RedHat/Oracle Linux 6-9, Debian 9 and newer, Amazon Linux, except for Amazon Linux 2023 which is currently not supported for this type of integration)

CPU: 1

Memory: 256/512 MB

Storage: 200 MB

Ports:

outbound TCP 443 for Breeze agent (dest: breeze-server.cloudaware.com)
outbound TCP 1194 for Tunnel (dest: tunhub.cloudaware.com)

3. Request the integration URL to be generated by Cloudaware. Use this link instead of your company’s Jira URL filling in the integration form. Make sure that you are using correct Jira credentials:

*Login - your Jira email or username

**Password - your Jira password or a token if you are using cloud version of Jira

**Trust Certificate - the checkbox is mandatory in case of tunneling, as the FQDN in URL doesn’t match the domain name in the certificate

4. Click Save to test the connection.

5. The green light in 'Status' means your integration has been successfully added. If there is a red light or any error appears, please contact support@cloudaware.com.