Notifications
Notifications keep change processes moving and reduce surprises. Use this guide to define when, where, and how change-related notifications should be sent in Cloudaware.
What to Notify On
- Approval requests and outcomes (
Approved/Rejected) - High‑risk detected changes (drift) on critical services
- Upcoming maintenance window execution (start/end)
- Emergency change announcements and retrospective reminders
Routing Patterns in Cloudaware
- Route by CMDB context: application, tier/environment, account/OU, owner.
- Use different channels by urgency (email for audit trail, Slack/PagerDuty for on‑call).
- Avoid alert fatigue by notifying only on high‑risk changes.
Where to Build Notifications
Notifications are usually implemented with Salesforce automation:
- Record‑triggered Flows (recommended)
- Workflow rules (legacy) in older tenants
See Webhooks & Events.