Platform Overview
Cloudaware is a SaaS-based cloud management platform built on Force.com (Salesforce). The platform consolidates cloud, hybrid, and on-premises infrastructure data into a unified CMDB and uses that data as context for operations, security, compliance, cost management, BI analytics, and automation.
Foundation
The platform uses the CMDB as the central system of record for discovered assets, relationships, ownership, tags, configuration state, and operational context. Platform capabilities and Cloudaware modules use this shared data model to support reporting, governance, automation, and cross-team workflows.
The platform foundation also includes:
- Relationship mapping between accounts, subscriptions, projects, applications, environments, services, and infrastructure resources.
- Administration settings to set up access to platform areas, manage configuration, and support daily operations.
- Role-based access settings to control visibility and actions through profiles, permission sets, sharing rules, and administrative roles.
- Automation and integration points through APIs, webhooks, workflows, and third-party integrations.
- Change management to track configuration changes, approvals, automation, and audit trails.
- Advanced analytics to work with datasets, dashboards, and reports based on Cloudaware platform data.
Common Use Cases
Use Cloudaware platform to support:
- Multi-cloud inventory and asset visibility.
- Configuration tracking and change auditability.
- Compliance posture assessment and remediation tracking.
- Vulnerability and patch management workflows.
- Cost management, optimization, and showback or chargeback reporting.
- Monitoring, logging, and operational response.
- Backup coverage visibility and recovery readiness.
- ITSM, collaboration, and automation workflows.
Supported Environments
Cloudaware supports data collection and operational workflows across:
- Cloud providers, including AWS, Microsoft Azure, Google Cloud, Oracle Cloud, and Alibaba Cloud.
- Virtualized and on-premises environments, including VMware vCenter and datacenter resources.
- Windows and Linux systems through Cloudaware Breeze Agent.
- Security, logging, ITSM, and collaboration integrations.
Platform Guides
Use these child guides to learn the main platform concepts and built-in capabilities:
| Guide | Description |
|---|---|
| Architecture | Understand the main Cloudaware platform components and data flow. |
| Force.com & Cloudaware Packages | Learn how Cloudaware uses Force.com capabilities and managed packages. |
| Navigation | Review the main Cloudaware UI areas and common navigation patterns. |
| Key Roles & Personas | Match platform responsibilities to common user groups and teams. |
| Cloudaware Administrators | Review administrator responsibilities, access, and configuration ownership. |
| Change Management | Explore change tracking, approvals, automation, and audit workflows. |
| Advanced Analytics | Learn how Cloudaware supports datasets, dashboards, reports, and analytics use cases. |
| Report & Dashboard Gallery | Browse dashboard examples and understand what each report helps users analyze. |
Related Guides
Refer to the documentation area that matches your tasks:
- Use Get Started to register a trial with Cloudaware and connect a cloud account.
- Use Integrations to connect more cloud providers, tools, and data sources.
- Use Modules to learn about Cloudaware capabilities such as CMDB, Compliance Engine, Cost Management (FinOps), Vulnerability Management, Patch Management, Monitoring, Log Management, and Backup & Replication.
- Use Automation to work with Cloudaware Breeze Agent, APIs, webhooks, and automation workflows.