Remediation
Remediation in Cloudaware turns prioritized vulnerabilities into tracked work units (tasks), coordinates fixes via Patch Management and change processes, and verifies that issues are actually resolved.
Remediation activities include:
- Creating and managing Remediation Tasks and larger Initiatives as part of Vulnerability Management Processes.
- Opening and updating tickets in ITSM systems such as Jira or ServiceNow.
- Executing patches, configuration changes, or compensating controls.
- Verifying fixes with rescans and evidence capture.
Workflows & Tickets
Turn vulnerability findings into remediation tasks, initiatives, and ITSM tickets. The guide explains how work is grouped, enriched with ownership and risk context, synchronized with ticketing tools, and tracked through workflow states.
Verification & SLAs
Confirm that remediation work actually fixed the underlying vulnerability and to track remediation timelines. The guide explains rescan-based verification, SLA definitions, evidence collection, and how exceptions affect reporting.