Exceptions & SLAs
Exceptions and SLAs define how your organization manages unavoidable risk and how quickly vulnerabilities must be remediated. Cloudaware models both concepts explicitly so they can be audited and reported.
This section explains:
- How to document temporary or permanent risk acceptance using Vulnerability Exception records.
- How suppression interacts with dashboards, queues, and escalation.
- How to measure SLA compliance across OUs, applications, and environments.
Exceptions
Learn how exception records are scoped, how they suppress findings, and how they remain available for audit, reporting, and review.
SLA Tracking
Define remediation timelines, track SLA status across risk bands and ownership scopes, and understand how exceptions affect SLA reporting.