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CMDB FAQ

This FAQ answers common questions about CMDB scope, freshness, relationships, exports, and extensibility.

What objects are supported across clouds?​

Cloudaware CMDB supports objects across AWS, Microsoft Azure, Google Cloud, Oracle Cloud, Alibaba Cloud, Kubernetes, VMware vCenter, and more. Representative objects include accounts/subscriptions/projects, instances/VMs, containers, databases, storage, networking, identity, and security‑related resources.

See the Data Model for conceptual coverage and the API & Schema for provider‑specific object and field details.

How often is my data refreshed?​

Refresh frequency depends on ingestion schedules configured for each provider and integration. For most integrations, Cloudaware runs periodic discovery jobs that:

  • Call cloud and third‑party APIs on a schedule.
  • Compare current responses to the last known state in CMDB.
  • Emit change events and update CIs where differences are detected.

See Ingestion for guidance on tuning schedules and balancing freshness with API limits.

How are relationships discovered and updated?​

Relationships are determined from provider APIs, Breeze Agent telemetry, and integration metadata. Examples include:

  • Instance ↔ volume, instance ↔ security group, load balancer ↔ target group, and VPC/network relationships.
  • Application or service objects linked to underlying infrastructure via custom objects and enrichment rules.

As new data is ingested, CMDB updates relationships based on the latest available source data and enrichment logic. The Data Model and relationship references in the API & Schema describe common patterns.

What if an object is missing or stale?​

If an object appears missing or out of date:

  • Check the status of the relevant integration and confirm ingestion jobs are running successfully.
  • Verify that required permissions and scopes (accounts, subscriptions, projects, regions) are correctly configured.
  • Use CMDB queries to compare object counts and timestamps across accounts and regions.

Troubleshooting steps and health checks are described in Ingestion and Operations. If issues persist, collect error details and contact Cloudaware Support.

How can I export or snapshot CMDB data?​

You can export or access CMDB data in several ways:

  • Export list views as CSV from CMDB Navigator for ad‑hoc analysis or audit evidence.
  • Use Show equivalent options (where available) to obtain API queries that reproduce a list view programmatically.
  • Integrate with external tools or data platforms via APIs using the schemas in the API & Schema.

See Queries & Reporting for reporting patterns and export guidance.

Can I extend CMDB with my own data or collectors?​

Yes. Cloudaware supports several extension options:

  • Custom objects and fields to represent additional concepts and metadata.
  • Calculated attributes and enrichment rules to normalize and derive fields.
  • Custom collectors and integrations that write data into CMDB via APIs.