Jamf

Integrate Jamf with Cloudaware to ingest computers, mobile devices, users, and groups for unified Apple fleet reporting.

info

• Audience: Cloudaware administrators, IT teams
• Outcome: The Jamf instance is connected, and Apple fleet inventory is available in the CMDB for device reporting, ownership reviews, and posture analysis

Capabilities

The integration supports:

• Read-only discovery of Jamf computers, mobile devices, users, groups, and account data in the CMDB
• Relationships between Jamf devices, users, device groups, and related assets
• Search and reporting for Apple fleet inventory, using CMDB Navigator, CMDB list views, and reports

Prerequisites

Before you begin, make sure you have:

• Access to a Cloudaware account.
• A user with access to the Admin Console and permissions to manage cloud accounts, organizations, and integrations (Cloudaware Administrator).
• Jamf URL.
• Jamf username and password with read permissions.
• Ensure that the following read permissions are granted to Cloudaware:
  • GET /accounts/groupid/{id}
  • GET /accounts
  • GET /accounts/userid/{id}
  • GET /computergroups/id/{id}
  • GET /computergroups
  • GET /computers/id/{id}
  • GET /computers/subset/basic
  • GET /computers
  • GET /mobiledevicegroups/id/{id}
  • GET /mobiledevicegroups
  • GET /mobiledevices/id/{id}
  • GET /mobiledevices
  • GET /usergroups/id/{id}
  • GET /usergroups
  • GET /users/id/{id}
  • GET /users

Add a Jamf Instance to Cloudaware

To connect your Jamf instance to Cloudaware:

1. In Cloudaware, go to Admin.
2. Find Jamf, then click + ADD.
3. Enter the following values:
   • URL: The Jamf URL.
   • Username: The Jamf username.
   • Password: The Jamf password.
4. Click SAVE.
5. Confirm that the integration status indicator is green.

View Jamf Data in CMDB

To browse discovered Jamf resources:

1. In Cloudaware, open CMDB Navigator.
2. In the left pane, select JAMF.
3. Open an object list, e.g., Jamf Computers or Jamf Mobile Devices, to view records.

Supported Objects

Cloudaware ingests the following Jamf objects:

Jamf Object	CMDB Object API Name
Jamf Account Group	CA10J__CaJamfAccountGroup__c
Jamf Account Group User Link	CA10J__CaJamfAccountGroupUserLink__c
Jamf Account User	CA10J__CaJamfAccountUser__c
Jamf Computer	CA10J__CaJamfComputer__c
Jamf Computer Fact	CA10J__CaJamfComputerFact__c
Jamf Computer Group	CA10J__CaJamfComputerGroup__c
Jamf Computer Group Computer Link	CA10J__CaJamfComputerGroupComputerLink__c
Jamf Computer Mount Point	CA10J__CaJamfComputerMountPoint__c
Jamf Computer Storage	CA10J__CaJamfComputerStorage__c
Jamf Instance	CA10J__CaJamfInstance__c
Jamf Mobile Device	CA10J__CaJamfMobileDevice__c
Jamf Mobile Device Group	CA10J__CaJamfMobileDeviceGroup__c
Jamf Mobile Device Group Device Link	CA10J__CaJamfMobileDeviceGroupDeviceLink__c
Jamf User	CA10J__CaJamfUser__c
Jamf User Group	CA10J__CaJamfUserGroup__c
Jamf User Group User Link	CA10J__CaJamfUserGroupUserLink__c

Troubleshooting

note

Initial data collection can take several hours for large estates.

Authentication Fails or Integration Shows Red Status

• Verify the Jamf URL, Username, and Password values.
• Confirm that the Jamf user has read permissions for computers, mobile devices, users, and groups.
• Re-enter the credentials by editing the integration in Cloudaware.

Devices or Users Are Missing

• Allow the initial discovery cycle to complete.
• Confirm that the Jamf user can read the missing device, user, or group records in Jamf.
• In CMDB Navigator, verify that you are viewing the JAMF section and related resources.

Still stuck? Contact Cloudaware Support at support@cloudaware.com with the integration name and a brief description of the issue.

Reconfigure or Remove the Integration

warning

To rotate credentials, edit the existing integration instead of deleting and re-creating it.

Update the Integration Details

1. Go to Admin.
2. Select Jamf.
3. Select the specific integration.
4. Open the three-dot menu (⋮), then click Edit.
5. Update the required fields.
6. Click Save.

Remove the Integration from Cloudaware

1. Go to Admin.
2. Select Jamf.
3. Select the specific integration.
4. Open the three-dot menu (⋮), then click Delete.
5. Confirm the deletion if prompted.

Security Notes

• Use a dedicated Jamf account for Cloudaware discovery.
• Grant only the minimum read permissions required for computers, mobile devices, users, and groups.
• Avoid using a personal administrator account for long-running integrations.
• Rotate the Jamf password according to your organization's credential-rotation policy.
• Update the Cloudaware integration immediately if the password is rotated, revoked, or reset in Jamf.

Related

• CMDB