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Sumo Logic Webhook

Configure Sumo Logic Webhook to send Sumo Logic alerts to Cloudaware and create incidents with Cloudaware context for routing and reporting.

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  • Audience: Cloudaware administrators, observability teams, security operations teams, and incident response teams
  • Outcome: Sumo Logic alerts create Cloudaware incidents that teams can review, route, and report on with CMDB context

Capabilities​

The integration supports:

  • Cloudaware incident creation from Sumo Logic alerts sent by webhook
  • Reusable Cloudaware webhook URL and payload format for Sumo Logic webhook connections
  • Alert routing and reporting in Cloudaware using CMDB context
  • Operational and security event workflows for Sumo Logic alerts in Cloudaware

Prerequisites​

Before you begin, make sure you have:

  • Access to a Cloudaware account.
  • A user with access to the Admin Console and permissions to manage cloud accounts, organizations, and integrations (Cloudaware Administrator).
  • Access to Sumo Logic with permission to create or update webhook connections.
  • Sumo Logic monitor or alert configuration that will send events to Cloudaware.

Configure a Sumo Logic Webhook Endpoint in Cloudaware​

  1. In Cloudaware, go to Admin.
  2. Find Sumo Logic Webhook, then click + ADD.
  3. Enter a display name for the Sumo Logic Webhook integration, e.g., SumoLogic-to-Cloudaware.
  4. Click Save.
  5. Confirm that the integration status indicator is green.
  6. Copy the generated webhook URL and payload for further configuration.

Configure a Webhook Connection in Sumo Logic​

  1. Log in to Sumo Logic.
  2. Use the Cloudaware URL and payload to create a webhook connection.
  3. Test the connection to create a sample incident in Cloudaware.
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Use a test alert before enabling the webhook for production monitors.

View Sumo Logic Webhook Data in CMDB​

  1. In Cloudaware, open CMDB Navigator.
  2. In the left pane, select Sumo Logic Webhook.
  3. Open the related incident records to review alerts created from Sumo Logic.

Troubleshooting​

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Webhook delivery depends on the Cloudaware webhook URL, payload format, Sumo Logic webhook connection, and the alert or monitor that triggers the webhook.

Incidents Are Not Created in Cloudaware​

  • Confirm that the Sumo Logic Webhook integration was saved successfully in Cloudaware.
  • Verify that the webhook URL in Sumo Logic matches the URL generated by Cloudaware.
  • Confirm that the Sumo Logic monitor or alert is configured to use the webhook connection.
  • Send a test webhook from Sumo Logic and review the result.

Webhook Test Fails​

  • Verify that the payload format in Sumo Logic matches the payload format generated by Cloudaware.
  • Confirm that the generated Cloudaware webhook URL was copied completely.
  • Check whether Sumo Logic reports authentication, formatting, or endpoint errors.

Alert Context Is Missing​

  • Review the Sumo Logic payload mapping and confirm that the alert fields required by Cloudaware are included.
  • Confirm that the source alert contains the values expected in the Cloudaware incident.
  • Test with a known alert payload to isolate monitor configuration issues.

Still stuck? Contact Cloudaware Support at support@cloudaware.com with the integration name and a brief description of the issue.

Reconfigure or Remove the Integration​

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To change the webhook payload or regenerate the URL, edit the existing integration and update the corresponding Sumo Logic webhook connection.

Update the Integration Details​

  1. Go to Admin.
  2. Select Sumo Logic Webhook.
  3. Select the specific integration.
  4. Open the three-dot menu (⋮), then click Edit.
  5. Update the required fields.
  6. Click Save.

Remove the Integration from Cloudaware​

  1. Go to Admin.
  2. Select Sumo Logic Webhook.
  3. Select the specific integration.
  4. Open the three-dot menu (⋮), then click Delete.
  5. Confirm the deletion if prompted.

Security Notes​

  • Treat the generated Cloudaware webhook URL as sensitive.
  • Limit access to the Sumo Logic webhook connection to approved Sumo Logic administrators.
  • Route only approved Sumo Logic alerts to Cloudaware to avoid exposing unnecessary log or security context.
  • Review alert payloads before enabling the webhook, because payload fields may include hostnames, usernames, event details, resource identifiers, or security findings.
  • Rotate or regenerate webhook configuration if the URL is exposed or no longer complies with your organization's security policy.
  • Remove unused Sumo Logic webhook connections when the Cloudaware integration is deleted.