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Rally Notification

Send Cloudaware events to Rally by configuring an outbound action and endpoint URL.

info
  • Audience: Cloudaware administrators, PMO teams, DevOps teams, and workflow administrators
  • Outcome: Cloudaware workflows can send selected events to Rally so Rally Defects are created or updated for operational tracking

Capabilities​

The integration supports:

  • Rally Defects created from Cloudaware workflow triggers
  • Rally updates sent when Cloudaware event or record status changes meet configured workflow criteria
  • Workflow-based routing from Cloudaware events to Rally for operational and project tracking

Prerequisites​

Before you begin, make sure you have:

  • Access to a Cloudaware account.
  • A user with access to the Admin Console and permissions to manage cloud accounts, organizations, and integrations (Cloudaware Administrator).
  • Rally workspace URL.
  • Rally permissions to create Defects.
  • Permission to configure Cloudaware outbound messages and flows.

Add a Rally Server to Cloudaware​

  1. In Cloudaware, go to Admin.
  2. Find Rally Notification, then click + ADD.
  3. Provide:
    • Server URL:
      • For SaaS Rally: the server URL in the format https://rally1.rallydev.com/ (US) or https://eu1.rallydev.com/ (EU), depending on location.
      • For on-prem Rally: the public server URL
    • Username: Enter the Rally username
    • Password: Enter the Rally password
  4. Click GET PROJECTS. Select a Rally project from the drop-down list.
  5. Configure a notification message for Rally Defect:
    • Name: Enter a descriptive name, e.g., New compliance violation
    • Description: Enter the Defect description in .html format
  6. Click Save to generate an endpoint URL.

Sample Description for Rally Defect​

'<p>New high severity violation:&nbsp;&nbsp;<a class="cke-link-popover-active" href="https://cloudaware-000.lightning.force.com/' + sObject.Id + '">' + sObject.Name + '</a></p>' +
'<p><strong>Policy Name:</strong>&nbsp;' + sObject.Policy_Name__c + '<br />' +
'<strong>Subject:</strong>&nbsp;' + sObject.CA10__subject__c + '<br />' +
'<strong>Severity:</strong>&nbsp;' + sObject.Severity__c + '<br />' +
'<strong>Status:</strong>&nbsp;' + sObject.CA10__status__c + '<br />' +
'<strong>Incompliant Start Date:</strong>&nbsp;' + sObject.CA10__incompliantStartDate__c + '<br />' +
'<strong>Account</strong>: ' + sObject.CA10__awsAccount__c + '</p>'

Where:

  • https://cloudaware-000.lightning.force.com/ - a placeholder for your Cloudaware instance web address link
  • Environment (optional) – Rally environment (Development, Test, Staging, Production) specified during Rally Notification Defect configuration
  • Severity (optional) – Defect severity (Crash/Data Loss, Major Problem, Minor Problem, Cosmetic) specified during Rally Notification Defect configuration

Configure a Flow to Create Rally Defects​

In Cloudaware Setup, create an Outbound Message (e.g., Rally Defect: New Incompliant Benchmark Check) and Flow to invoke the endpoint.

tip

Test the workflow with a limited scope before enabling it for broad event or record criteria.

Troubleshooting​

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Workflow-triggered notifications depend on the configured outbound message, flow criteria, and Rally endpoint availability.

Rally Defects Are Not Created​

  • Confirm that the Rally Notification endpoint is configured in Cloudaware.
  • Verify that the Cloudaware outbound message and flow are active.
  • Check that the flow criteria match the records or events expected to create Rally Defects.
  • Confirm that the Rally workspace URL and permissions allow Defect creation.

Updates Are Not Sent to Rally​

  • Confirm that the workflow is configured to run on the expected status changes.
  • Verify that the outbound message points to the current Rally Notification endpoint URL.
  • Review Cloudaware flow execution results for errors.
  • Check Rally permissions for the account or endpoint used by the integration.

Endpoint or Flow Errors Are Displayed​

  • Verify that the Rally endpoint URL is current.
  • Recreate or update the outbound message if the endpoint URL changed.
  • Review the error details in Cloudaware Setup to identify missing fields, permission issues, or endpoint failures.

Still stuck? Contact Cloudaware Support at support@cloudaware.com with the integration name and a brief description of the issue.

Reconfigure or Remove the Integration​

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To update the project settings or Rally Defect details, edit the existing integration and related flow configuration instead of deleting and re-creating it.

Update the Integration Details​

  1. Go to Admin.
  2. Select Rally Notification.
  3. Select the specific integration.
  4. Open the three-dot menu (⋮), then click Edit.
  5. Click EDIT PROJECT CREDENTIALS.
  6. Update the required fields.
  7. Click Save.

Remove the Integration from Cloudaware​

  1. Go to Admin.
  2. Select Rally Notification.
  3. Select the specific integration.
  4. Open the three-dot menu (⋮), then click Delete.
  5. Confirm the deletion if prompted.

Security Notes​

  • Limit Rally permissions to the workspace and Defect actions required by the Cloudaware workflow.
  • Restrict Cloudaware flow criteria so notifications are sent only for approved records or events.
  • Treat the generated endpoint URL as sensitive and avoid sharing it through tickets, chat, or documentation.
  • Review outbound messages and flows in Cloudaware regularly to confirm that they still match the intended Rally notification scope.
  • Remove or disable unused outbound messages when the Rally Notification integration is removed.
  • Update the Cloudaware Rally integration and related flows immediately if the endpoint URL or Rally permissions change.