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Oracle Cloud Verification

Use this checklist to confirm that your Oracle Cloud integration is healthy and that Cloudaware is ingesting the expected data.

Check Tenancy Status in Cloudaware​

In Cloudaware, go to Admin:

  1. Select Oracle Cloud.
  2. Under the Tenancies tab:
    • Confirm that the added tenancy shows a green status indicator.
    • If the status is red, review the error details and see Troubleshooting.

If multiple tenancies are configured, verify that each has a distinct key pair and correct OCI identifiers.

Validate Sample Resources in CMDB​

In Cloudaware CMDB Navigator:

  • Navigate to ORACLE CLOUD → COMPUTE → Oracle IAAS Instances.
    • Confirm that a representative set of instances from each onboarded account and region is present.
    • Verify key fields such as account, region, availability zone, instance state, and tags.
  • Navigate to DATABASE, NETWORKING & CONTENT DELIVERY, STORAGE, and any other categories relevant to your environment.

If you expect database or other higher‑level services, confirm that those object families are populated as well.

Confirm Freshness of Data​

For selected Oracle resources (for example, a compute instance or volume):

  • Check the Created By timestamp in Cloudaware (for initial setup).

    tip

    Allow initial collection latency for as little as 5 minutes or as long as 24 hours, depending on scope, connector scheduling, and platform load.

  • Check the Last Modified By timestamp to compare with the time of your most recent changes in the OCI. Prefer resources where a known recent change occurred (e.g., tag update, resize, configuration change) to view updates in the CMDB within the expected processing window.

    note

    Last Modified By in Cloudaware can’t be treated as a freshness SLA for static or rarely changing resources.

If timestamps are stale across many objects, there may be an integration or scheduling issue.

Validate Reporting Behavior​

Once inventory looks correct:

  • Open the CMDB list view for the relevant resource type and confirm that the default list views organize resources as expected, including populated columns for name, resource ID, and any available telemetry or cost data.
  • Open cost, security, or operational dashboards that include Oracle Cloud data and verify that counts and totals are reasonable.

When to Contact Support​

Contact Cloudaware Support with screenshots and example resource IDs if:

  • A tenancy remains red after you have confirmed API key configuration and IAM policies.
  • Specific services or compartments are empty despite correct policies.
  • Data appears significantly delayed or inconsistent across regions.