Cloudaware Documentation
Cloudaware Documentation
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AlertOps

AlertOps enables enterprises to respond to IT incidents and automate real-time operations. This guide explains how to add AlertOps integration to Cloudaware.

AlertOps - CA_logo_black.png To see how Cloudaware seamlessly integrates with AlertOps, request a demo.

Add an AlertOps account


  1. Log in to Cloudaware → Admin.

    AlertOps - admin.png


  2. Find AlertOps in integrations. Click +ADD.

    AlertOps - admin - add AlertOps integration.png


  3. Fill out the form:

    AlertOps - AlertOps integration details.png

    WHERE
    Name – a name for the AlertOps integration
    Domain – the first part of AlertOps URL, e.g. mycompany.alertops.com where mycompany is a placeholder for your AlertOps domain
    User Name – the AlertOps username
    Password – the AlertOps password

    Click SAVE.

  4. A green light in the ‘Status’ column indicates successful configuration. If the light is red, contact support@cloudaware.com. 

    AlertOps - integration status.png


  5. To view AlertOps-related data, go to Cloudaware CMDB Navigator. Select ALERTOPS in the left-hand menu.

    AlertOps - AlertOps objects in CMDB.png


List of AlertOps objects


Cloudaware supports the following AlertOps objects:

  • AlertOps Account CA10AO__CaAlertOpsAccount__c

  • AlertOps Alert CA10AO__CaAlertOpsAlert__c

  • AlertOps Escalation Policy CA10AO__CaAlertOpsEscalationPolicy__c

  • AlertOps Group CA10AO__CaAlertOpsGroup__c

  • AlertOps Group User Link CA10AO__CaAlertOpsGroupUserLink__c

  • AlertOps User CA10AO__CaAlertOpsUser__c