ITIL CMDB Capabilities

  • Federate data from across IT into a single, logical data store, eliminating the need for a monolithic repository

  • Merge data from multiple discovery tools into a single, reliable data set through a patent-pending reconciliation engine

  • Integrate to third-party IT processes and tools through open APIs

  • Maintain data accuracy in rapidly changing IT environments through seamless integration with Cloudaware Discovery and Dependency Mapping

  • Includes an enterprise integration engine that simplifies data mapping

  • Organize and standardize applications in a definitive software library to make deployments more precise and discovery more accurate

ITIL CMDB Benefits

  • Gain structure and control, as specified by ITIL process best practices

  • Plan, deliver, operate, govern, and assign priorities to business services.

  • Enable seamless integration between support and operations processes, including incident and problem, change, configuration, asset, performance, and service impact management

  • Link to any business processes and tools supporting your IT environment

  • Automate the discovery and maintenance of IT data

  • Benefit from configuration data analytics and on-the-fly report creation

  • Use Cloudaware ITIL CMDB as your configuration management database system to manage data from across IT and create a more efficient IT infrastructure

Five Problems Cloudaware Solves:

  1. Undetected gaps in monitoring, security and backup.

  2. Difficulties in managing multiple AWS, Azure, and Google Cloud accounts from the same tool

  3. Incomplete data about infrastructure resources.

  4. Poor visibility into security and performance status.

  5. Slow response when internal AWS, Azure, and Google Cloud support is needed.